The Sausage Factory

Matt: Welcome to the Sausage Factory. So this is our regular look at the world of content marketing. So we are gonna be celebrating the good and shining a light on what could be better with the single aim of encouraging the world to make better content. So some introductions for you. I'm Matt Laybourn.

I'm a performance marketer and founder of Rockee, a content feedback platform.

Mark: And I'm Mark Willis, creative director and copywriter, and the person to blame for what you keep calling the over-indexing of sausage in this whole project.

Matt: Uh, so together we will be grinding the good, bad, and unidentifiable into 20 minute content sausages for you every single month. So what's coming up? We'll be interviewing a very important content marketer, uh, and then we're gonna introduce you to a couple of our regular features. Feedback will obviously be welcome on how good they are, of course. The first one is where we celebrate a true content marketing classic in match buyers. And the second is the opposite, where we're gonna be introducing you to something called the sausage of death where we celebrate perhaps not. So good piece of content and we'll try and dive into why that may be. But before we get into all of that good stuff, here's a short message from our sponsor.

The Sausage Factory is brought to you by Rockee, the content feedback platform. Rockee will allow you to take the guesswork out of content performance with feedback from the people who matter most, and that is your audience. So find out what works and what doesn't, and start making amazing content with.

Mark: We better go back to the factory then.

Obviously we're in an imaginary sausage factory, so we've grinded all our ingredients and now we're gonna blend them together. And that's the part of the show where we talk to, a really exciting special guest, a content marketing ry or celebrity.

But this is the first. Podcast, and, not because we couldn't find anybody else, but because it's the first one, you are in the chair. So, we're gonna interview you, find out a little bit more about you, what this whole sausage factory thing is.

But before we get to that, we've got the very important business of a little sausage quiz. Super important stuff first. I might rattle through these. Make it quick fire. Favorite sausage.

Matt: Chiri. Chorizo,

Mark: Favorite sausage based dish.

Matt: Probably Chorizo and paella.

Mark: Nice.

And preferred meat percentage.

Matt: I have no idea. I just, I've never read of my meat percentages.

Mark: Not a meat connoisseur,

Matt: No, not ironically. As someone hosting a show that apparently is sausage based, I, uh, I don't, don't actually know that much about the sausage itself,

Mark: Okay. So let's not get into meat percentages then. And, you know, we've done the input, we've got the important stuff out of the way. And talked about sausages. I guess that's probably a segue. What's the deal with the sausage factory?

Matt: It's a title that, I think reflects. Like my frustration or collective frustration, there's lots of people that feel this frustration with content marketing, particularly in b2b. It just feels really timely at the moment because chat g p t is obviously taking over and, and all, you know, you go on LinkedIn and Twitter and it's just endless guys as to how to constantly create more and more content. So, You look at what kind of these trends were like the adoption of the market and content marketing was probably what, 15 years ago. And it feels like we are really hitting the peak of this. Like, okay, everyone's doing it, not everyone's doing it very well. There's lots of just really bad content out there and we just love making more and more of it.

Cause it feels like that's the thing, that's the process that we're supposed to go through. And I just feel like there's a bit of it that's lost its way. People make content to tick a box. The purpose of content is to influence people. It's to it's to tell a story. It's to, it's to set a narrative.

It's to genuinely be thought leaders and not just use that as a throwaway term. Like content is there to influence and drive engagement, and a lot of content is. Driven by the wrong behaviors now. So like an obsession with keyword ranking, an obsession with trying to, I dunno, soup up social media engagement by giving it a kind of a click base headline.

Like seven reasons why you should Listen to me Talk about X. It's just a lot of crap that's seeped in, amongst everything else. Where's your head with it?

Mark: Well, it's funny that you kind of got to the word crap because, I think it's probably come up for about, it's probably 10 years since, one of our content marketing heroes, Doug Kessler, kind of made his predictions about the crap and content marketing and, kind of identified lots of these problems a long time ago.

And I guess the reason. Kind of talking about them now is that they've grown exponentially. And it is as simple, isn't it, as that, that quality versus quantity debate. We are so focused on churning stuff out that we don't think about whether it works, whether it's useful to the audience, and you know, whether we should be doing it in the first place.

Maybe that's time to, you know, your experience of content marketing. Give us a little bit of your journey. Where did you start out and get involved in content marketing?

Matt: Yeah, so I'm not a creative person, which is, must be really reassuring to the audience to hear that on a content marketing podcast. But I'm not a creative person. I don't think I've got a creative bone in my body, which is great. But like, I'm, I'm kind of fascinated by, what things work, what makes things work?

What's effective, what's good? What does good performance look like? How does, how does the asset or the content actually drive behavior? And then how do we go to measure that onward journey and how does it influence the business? you know, really boring spreadsheety analytics type thing. So like my background is, in performance marketing.

So traditionally digital media, like seo, play search, social, stuff like that. But I've always kind of, I started to kind of get this fascination between the different kind of variance of how things work on different channels. Like what drives higher engagement, what drives higher recall. And then, for web-based content and what's driving the most traffic, what's driving the best engagement on that content and then what's driving leads and, and conversions and things like that. So I look at it from a very analytical kind of black and white view, which has got wifi, this kind of process is fascinating cuz I really wanna learn from people who can actually spin up a narrative drive story.

And then what's this perfect blend? Like, does it exist for example, like, I dunno what it is, but what's this perfect blend? you know, really good measurement and understanding of how it influences people. And then driving that back into a process where actually we can use that to make even better content, we could be more effective. So that's kind of my angle coming at it.

Mark: Yeah, so based on your experience, if I was to kind of ask you to summarize the top three kind of most common problems that you've encountered with content marketing, putting you on the spot, what would you say those three would be?

Matt: Number one, the biggest, the biggest problem we've got is endless production. Like we're now in a hyper hyper-growth phase of endless production where people are gonna go wild about chat, G p t writing. Blogs, articles, and it, and it can do it pretty well, don't get me wrong, but we are just, we are adding to the noise. So how do you stand out when you've got a market that's just gonna get absolutely swamped in the next 18 months? It's going to, it's gonna be crazy. So we don't quite know what's gonna happen. So endless production is one thing. A lot of single use content coming out of there. I'll probably come back to this actually, but there's something really interesting in how much we make and then it might only get read by one or two people

Again, you could argue in abm, oh that was brilliant cuz it was read by the right person.

Fine if you can prove that. But there's a lot of content that might not ever be read by, but we made it anyway. So that's the first one. The second one actually is poor experience. I think that's a really fascinating one is cuz we, we just love making it, but then sometimes we drive it to really poor like webpages, like just the layout and UX and structure of stuff that has a huge influence on engagement. B2B obviously has an obsession with lead generation as well. So sometimes when you go on a website and you start reading something that could be really interesting, it's a pop-up game. Do you, do you wanna, do you wanna download the ebook now? Do you wanna fill in your details? Do you wanna join our newsletter?

Why haven't you joined the newsletter yet? And it's just like, okay, you need to chill out B2B and let me read the content, and stop ruining my experience. So that's probably the second one. And the third one is obviously for me is, is measurement. And it goes back to that single use piece is constantly making it, pushing it out there.

And we sort of sit back and go, okay, what? You know, what's the impact? And we don't know when so many organizations simply are not set up to understand how effective their content is. It's just constantly, Like what channels is it on? What should be the role of that channel? What should be the role of that content?

What engagement are you trying to drive? How are you measuring it? What tools are you using? And like, what is your process to take that data and do something meaningful and interesting with it and not just look at a number and go 12 times, three minutes? Is that good? Dunno, doesn't mean anything on its own as a silo thing.

So there's, there's three things there. Production, experience and measurement. is the problems. Well, and like when from a creative you, you are, you are the creative head in the room. Mark, what do you see?

Mark: well probably one that kind of probably ties into all of the things that you've talked about, but the first one that always comes to mind for me and is that, most content is, most bad content anyway, is about the creator. Telling the audience something they want to tell them, whereas it should be, and good content marketers know and do this, it should be thinking about what the audience needs first.

So that's the thing that, content marketers don't do enough. Put yourself in the shoes of the audience. What's gonna be useful and helpful to them. And then you'll have a good piece of content if you work to that, brief. Putting yourself in the shoes of the audience is one I'd add to that.

Obviously we don't want this whole thing to become an advertorial for Rockee based on, , what I just said. You know, we, we, we want this to be, uh, to be useful to somebody out there. But tell us a little bit about Rockee and where it's going and, and how it can be useful for content market.

Matt: It is grown out of the problems that we're talking about. But primarily the, first problem, it, it actually started as a journey where I was trying to understand how we could improve customer experience by building trust in content. There's, there's lots of interesting data out there at the moment, like the buyer journey now is more complicated than ever it be to be like, there's something crazy, like 20, 30 touchpoints that people go on across different channel. And one of the things that's suffering is vendor creative content. Cause vendor creative content has just been used as a lead gen thing. It's like, oh, how can I just drive as many conversions of a gated ebook or a download, X or Y that I possibly can? And Rocky actually started as a way of trying to build trust in those types of things. So our initial hypothesis was if we can get people to leave ratings and reviews of that content, we could use it as a trust signal when people land on those pages to increase engagement and conversion. Which felt like a really good starting point cause we're helping improve customer experience. But actually it's not the bigger problem.

The bigger problem was very much around marketers, dunno what good content is. So like the, the quote that came back from every single person we spoke to when we're trying to validate the platform was at the moment I look at analytics, I look at, I dunno, crm, marketing automation data. And I look at the numbers and then I. I just guess I have a hunch what the numbers tell me. Like a high dwell time or a low balance rate, and I guess how things have performed. Like if you are guessing how well content is performed, that's, is that a great brief for your creative team? Like, this blog was good. We, we think because people stayed on the page for a long time, it's just kind of nonsense.

So like we've got a problem as marketers in understanding what effective looks like there is a lot that numbers can tell us. There is a missing piece. There is the why behind the numbers. What, why is that number interesting? And the only way we can do that is by getting feedback and by getting a qualitative, a compliment. It made it sound like a little dinner there, little accompaniment. If we could get something from the reader, which is actually, yeah, this was a really, this was helpful. This was a really helpful piece of content, but it was missing, A source, I dunno what your references were, or you need to show examples of how this is actually put into practice. That's actually incredibly valuable for creative teams and for SEO teams to go, actually we need to just adapt, optimize the content and we starting to get a feel about what works and what doesn't. And that's kind of where Rockee's started to get to. That was a really long answer to a very short question,

That's what the journey looks like at the moment. So it's early stages, but we're just, , yeah, we're trying to kind of figure out what that perfect qual and quant blend looks like.

Mark: Yeah. And it does take us into, like an important subject, which is feedback. And obviously we believe in the power of feedback and in doing this, we've said all the way along that we won't know if it's any good until we get some feedback from. The audience, if there is one. Like when we talk about feedback and content marketing, what makes good feedback and what's kind of not good feedback in, in your opinion, you know, what can you work with, what's helpful?

Matt: Yeah, I don't think there has to be a, necessarily a complicated process, but feedback has to give you, Input and insight from people who are experts in that particular space or on that particular topic, to help kind of validate what you're doing. So not, not every content writer is necessarily a full-time expert in the thing they're doing.

If you're writing about cloud infrastructure or iot or something like, very difficult for that person to know they're on the right lines or not, and I think it's vital that. In the kind of process to, start creating that content. They get feedback from that expert to just kind of validate the narrative, the direction, the, the, the data, whatever it may be, just to make sure things are right. And I also see there's another role at the end, of the process where, the audience, uh, are giving feedback as well. Like, this was helpful, this helped me solve a problem. This answered my question. Um, and you've got this nice little loop that starts to emerge, which is, well actually I'm, this is a good way of actually driving a very quality, quality. Kind of narrative throughout the content process and like, I curious, like from a creative perspective, like how, I don't know enough about this. Like how do you, how do you see it?

Mark: Well, just picking up on something you said, cuz you were talking about getting feedback at the start of the, the process there as well, aren't you? So, a lot of the time in the creation process potentially people get feedback on the work at the, the wrong time. Like that expert feedback that you are.

About that would be really useful. You know, on a, on a brief or at the start as input in, at the start. So that the person creating the content, if they're not an expert in that particular area, can create something that we think is in the ballpark. And then as you're saying, you need the validation of the person that it's supposed to be helping.

So, our hypothesis would be based on what this ex experts told us that we need to talk about, that this is gonna work for them, but then there might be something that we've completely overlooked. I. Just from a personal perspective, that's al always gonna be the most useful feedback, is probably the negative, in that, something constructive that says, do you know what this, this article, this video, this blog, whatever, was fine.

But actually you skirted over the main issue and you went into more detail on this thing that I'm not particularly interested in, or the, the language was far too. Technical or not technical enough. And getting that from, the audience, allows you to create something, ideally, change that piece of content, make it better iterate, but it gives you and your team, some lessons for the next time. You create something.

Matt: Do you think there's like a problem sometimes in the, process at the beginning where internally at organizations, obviously there's always lots of cooks, lots of chefs involved in, in the mix. What's the best way for , a writer to actually kind of validate. Good feedback from bad feedback.

What should a look to do to try and to try and make sure they're getting the right information?

Mark: I think the first thing, going back to that point about putting yourself in the audience's shoes is like the, way that lots of content comes about is of often the wrong way. Somebody thinks something is important and it's important to them, so they decide they're gonna create a piece of content about it.

We want, as I said before, we want to tell people this thing, and it's always got to be done through the lens of, well, the person you are targeting do, are they interested in that? Do they need to find out more about that thing? , as I said earlier on, good content marketers are a lot better at doing that.

The research that goes. Now where you can, I forget what the site is, it asks the public or whatever. You can see the questions that people are asking. And if you are, you know, creating content to meet an audience need, that's the best thing that you can do in the beginning. Obviously that sometimes comes with conversations to steer people away for who might have different agendas.

So get it. Again, all comes back to thinking of the audience.

Matt: Cool. That makes sense.

Mark: I guess just kind of building from that, you know, we're, we are making content as well, we're making the sausage factory and, are we contributing to the crap, I guess is the question that's probably been going through both of our heads and probably still is,

Matt: yeah. It's, it's a slight, slightly terrifying prospect sitting in, in your house with a little microphone and going, I'm now a, I'm now making a. Quite possibly to answer your question that this. Contributing to that noise. , but that's kind of the, I dunno, the transparency that we kind of wanna do things.

It's like this, podcast, and what I, you know, we're trying to do with Rockee is, is all about, oh, how can we start to separate. The good from the bad, like makes it sound like a superhero movie, but it really isn't. How can we start to understand what effective looks like and, and what learnings can we take from it?

So the kind of the goal of this podcast as well is to start doing that in terms of getting people involved, getting guest contributors who have their view. On what, makes good content, what is effective, and kind of continuing to try and find this mix of what's the perfect blend of data, insights, analytics, and kind of creative freedom to go and make those things.

And then, and then how do we, how do we continually fight the robots at the same time and in our, and our new AI content war? Or how do we work with them? Are they our friends friend or fa? That's kind of. Where we are going with it. In the, the kind of the theme of all of this feedback is everything like getting validation from, the reader, the listener, the viewer, whatever it may be. I think that's still the strongest thing. Numbers can only tell us so much, but the audience can tell us a lot more.

Mark: Yeah. And I guess, you know, our hypothesis was that there are other people out there who feel the same way about content marketing who want to create good content. So if we, created, A series that explored, that, shared those things, then that might be useful to them. And as you say, we might get feedback on it to say, first of all, stop talking about sausages.

It's just annoying. But also, do you know what, you're not going into enough depth about this or you're spending too much time on that, but as you said, will take that feedback on board and try and, develop the. To meet whatever that feedback brings up.

Matt: That that is a direct call out to the listener. So if any of these features are absolutely bomb and you hate. Please tell us uh, and then we can keep a tally chart of who created the future, whether it was me or Mark, and then a portion blame appropriately to whoever that piece of work. I think that's the best way of doing it, isn't it?

That's probably not the best advice.

Mark: this is just your way of getting rid of the sausage, uh, analogy, isn't it? Let let the audience decide. Play Roman Emperor and kill the sausage.

Matt: So there we have it. Some shameless self-promotion with that little Rockee advert. So what's that sound? It's the sound of Matt Bangers. So this is the positive bit. Despite what we've told you, that it is all cynical marketing bollocks.

That's not necessarily the case. There are people out there who make amazing content day in, day out that have had a huge influence. We wanna celebrate those people, their work and, and what it's doing as well for their audiences. Uh, cause at some point we are all the audience for someone's content marketing.

So this is a segment where we wanna kind of celebrate those bits and pieces. Also like if, you have something that you've seen, you've read, you've heard, whatever it may be, please send it in. We'd love to hear your contributions to a piece of content that has really influenced you, or you just loved how it was delivered and, and what it stood for.

We really wanna celebrate those examples. So this week we are gonna start off with a classic banger. Um, and Mark talk, talk us through it. What have you found?

Mark: , this is a true content marketing classic and most people will be familiar with this. It's the Michelin guide. So originally that was a guide to motoring, had loads of. Car type stuff in there. And it was designed to get more people on the road. I think it came out in about 1900, probably about 3000 cars or so in France at the time.

Michigan obviously want people to get out on the road, use their tires, and that's where it started this guy to motoring. And now it's kind of the definitive, guide to the quality of, restaurants, and. This goes back to what we were saying works on the very simple premise of finding something that's going to be useful to the audience.

People read the guides, they get out and about use their cars, that creates more need for tires, and when they need a tire, what brand comes to mind? Well, it's the Michelin one because it's. Famous across the world because of this guide. So obviously that's kind of evolved over the years. It started out free.

Now they actually charge people for it, which shows you know, how good the, the content is. and, it is one of the most famous and most quoted kind of pieces of content marketing and the origins of content marketing, along with, the Furrow, which is the John Deere Tractor magazine. which does a similar thing but is more farmy.

A celebration, a three star Matt Banger, , for the Michelin Guide. But as you said, like we just wanted to get the ball rolling. So we've used like a really obvious one. But this section every week, we want to be celebrating a piece of content that somebody in the audience, has found.

And it'll get the matt's bangers,

Matt: and hopefully that, more of a reward than it sounds. I'd never heard that story until you told me that, like probably two or three years ago. And I was like, I never joined the dots together on that. But I just love how that actually does so many different jobs for that brand where it's like, actually it's, it's like a, a weird measure of quality as well that you could actually link back to tires and it's just like, how is. How did they manage that? It feels like classic ad man, an ad woman type stuff, where they've really joined together lots of different dots. So yeah, I love that.

Mark: Yeah, I mean even the stars in Michelin stars were originally kind of tied to journeys, so I think one star was like a worth stopping for, and then, I can't remember what number two was, but three stars was worth making a special trip to go and see. That's obviously the, the positive. The kind of celebration of, of great content marketing with a classic.

obviously we are more at home with, cynical nonsense.

So our final feature is, sausage of death. So might need a little bit of explanation. It turns out that the Danish slang for something that's really boring is Doans polter properly pronouncing that, completely wrong, which translates roughly as sausage of death.

So that's gonna be our nice uplifting way of kind of finishing the show. We kind of award one in Interminably. Piece of content or ineffective piece of content, the Dolan's Poller title. I think originally this section was gonna be called ebook of the week or, something like that.

So, you can, you can kind of see where we're going with it, you know, you get to award this week, the inaugural sausage of death, Matt, so what have you gone?

Matt: This is a real honor. I'm truly excited about this. I don't want to like lamb blast, like the actual team that necessarily created this, but this is an example of just kind of a re, I dunno, just like a slightly lazy. Bit of marketing. I love looking up bits of data and research and statistics and stuff to kind of help validate a point or to, you know, just check home, write on a benchmark or something like that.

So quite often, like I'll look up something like the state of, cause I wanna get the state of a thing. So I looked up this state of digital, this absolute state of digital marketing. 2022. You should have seen it compared the state of digital marketing 2019. There's a big difference. But the state of digital 2022, and I found this article which was behind a, gated page and there's a whole, I could do a whole podcast of our gated content cuz I'm sure you can tell. But it said, you know, you get, get all the latest stats and things like that. Okay. That, that sounds great. In this infographic, I'm like, So I've gotta fill out a gate. Now I've gotta give you my contact information for an infographic. And I was like, maybe they've got it wrong, maybe they've got it wrong.

It's not really an infographic. So I put in my fake name into the into the thing. Cause I didn't wanna give them my real name

cause they don't ring me. So I gave them a fake name. I can't remember what it was. I think I was like, I called myself like Danny Rust or something from Danny Rust Industries and then put an American phone number.

So Danny, if you, if there's someone out there called Danny Rust, I apologize. But I downloaded it and it literally was an infographic with eight stats. Just eight different stats. You could probably find this if you Googled state of official marketing 2022. , it was just a bunch of stats, no one had bothered writing up what the stats meant. There was no narrative between any of these facts and figures. I didn't really understand what the point of this report was or in any way how it was linked to the organization. Can't even remember what they do. I can drop a link into this without enabling them directly. So if anyone wants to know who they are, I can send you this content. But it's just the worst example of like just making content for the sake of making content. And there's no way anyone who's downloaded this, there's no way they've gone on to buy anything or be influenced by this org.

I can't tell you the name of the. I have no idea what they stand for. I, I dunno why I've got this rat information. I the best bit at the bottom of this content. It was a call to action. Call the sales team. What, what am I gonna call them for? Hi. Just read the stats. That's some belt was in there. 76% of the people use mobile now over Oh. What, just absolute nonsense. And that probably put Danny Rust, whatever I called him in a nurture now for the next six months where he is gonna get infographics, white papers and eBooks from, this organization. Just do better. And this is feedback. This is what feedback is for is like they literally, this serve no purpose just. To do better. So that was, that was quite an aggressive, sausage of death or alternatively the worst first.

Mark: Like, yes, let us know. Worst first or sausage of death.

Probably a reminder for us to get going on that state of content marketing infographic that, we need to get out to everybody.

Matt: Yeah, go on to the senior leadership team. Really want that out there now. so that kind of wraps us up. So hopefully you've enjoyed this inaugural episode of, of the Sausage Factory. We've obviously had some fun trying to put it together and, and seeing what you think. Let's wrap this sausage up, let's get it packed up and put it back onto the shelves. What we're gonna hopefully do in future episodes as well is start to continually dissect what we think truly great content looks like, and the best way of doing that is getting in. Expert opinion, expertise and, the thoughts and feelings of lots of different people in the industry. , I suppose the call to action for us is if you want to get in touch, we'd love to hear from you as well.

So if you have contributions that you'd like to add to Matt's bangers or conversely the, the sausage of death, please do let us know. So you can do so by messaging our Twitter handle, which is at Rockee underscore I. Uh, you can visit us on LinkedIn, just look up Rockee, or go and fill out a contact form on our website, which is Rockee.io. So until then, that's all from me And all from Mark at the Sausage Factory. Thank you for listening and do not forget to give us your feedback. Thanks.